Serving collision & auto service needs in Victor, Farmington, Pittsford, Honeoye Falls, Mendon, Bloomfield and Fairport for over 20 years.

2 Railroad Avenue • Victor, NY 14564

Phone: (585) 924-5410

We work with all Insurance companies.

About Us


The Management Team

Zack Andes, General Manager (right) has worked for Austin Spencer for over 11 years, first washing cars, then working his way through every department. His charismatic personality, extensive mechanical/ collision training and his strong leadership qualities earned him the management role in 2008. Customers love Zack and when asked what he enjoys most about his work, he replied "Talking to customers and assisting them with their auto needs." Zack resides in Farmington with his girlfriend and two children.

Kerry Hoffman, Office Manager (center) is often described as friendly, efficient and organized. She truly loves working with customers and making their experience as pleasant as possible. When asked about her 17 consistent years at Austin Spencer, Kerry replied: "It is a growing company that treats me fairly and has supported me and my family". Kerry resides in Honeoye Falls with her husband and two children.

Ryan Bonzcek, Head Mechanic (left) is a Victor graduate with over 16 years of auto service experience. He has lead the maintenace and mechanical department for the past four years. Ryan enjoys talking to customers and fixing their auto problems. He resides in Victor with his wife and they are expecting their first child soon. Ryans' hobbies include racing and ofcourse, auto tinkering.

James Spencer, OwnerJames Spencer, Owner/President

James Spencer is a Business Development Consultant for PPG's Collision Services programs. His extensive training experience includes sales, estimating, insurance claims, lean production, administrative management, job costing and more. As an instructor for PPG's Certified First and MVP programs, Spencer has implemented many of the management techniques and best practices recommended by PPG. When away from his Victor collision and auto repair shop for consulting work, James Spencer is 100% confident that his quality management practices are well enforced by his management team with customer service as its' number one priority.

His primary goal has always been to "Create a world class auto facility that is constantly improving". James takes great pride in the quality of his staff and variety of services. His Victor shop not only offers collision services, but can handle all mechanical and maintenance needs for his customers.